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Terms of Service

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***COVID-19 Update*** 

Updated - June 13, 2020

Due to the current risk of COVID-19, we are temporarily offering online grocery orders from The Island Jar for pick-up at the store or delivery to certain communities around Manitoulin, to limit interaction and the potential spread of germs. We're doing what we can to protect our customers, our community, and our staff (so we can stay open and continue to help keep you healthy!).

Instructions:

Please place your order and choose pick up in-store or delivery to your community as the shipping option when you check out.

For in-store pick up: 

Orders should be ready for pick up next operating day (pick-up windows will be between 12-12:30 and 4:30-5 pm, Tuesday to Friday) at The Island Jar. 

For delivery:

To have your order delivered to your doorstep (contactless delivery), please select the delivery option for your community when you check out. Deliveries are FREE within Little Current, and we are delivering to other communities on the island for a small fee (schedule and costs listed below). When the order is delivered, you will receive a confirmation email stating your order status has been changed to 'Completed'. If you have any special instructions for delivery (e.g. where to leave it if it's raining) or directions (if your address is hard to find using Google Maps), please leave an order note when you check out.

Order Deadline:

Orders should be ready for pick up/delivery next operating day. Please note we are closed on Saturdays, Sundays and Mondays, so any orders placed on Friday, Saturday, Sunday, or Monday will be ready for pick up/delivery on Tuesday.

Delivery Schedule/Costs:

Delivery is $5 flat rate, island wide.  Please see below for the delivery schedule (i.e., day of the week) available for specific regions of the island.

Delivery is FREE for all Food Box Members, to be delivered based on the schedule below.

Location Day of the Week Cost
Little Current Tuesday - Friday             FREE
AOK, Honora, M’Chigeeng, Mindemoya, Providence/Spring Bay          Wednesday            $5.00
Sheguiandah, Manitowaning, Wiikwemkoong, Tehkummah Thursday $5.00
AOK, Honora, M’Chigeeng, Kagawong, Gore Bay  Friday $5.00

 

If items are not available after order submission, refunds for the unavailable items will be provided back using the method of payment on the order; however we are doing our best to keep inventory numbers up to date and accurate! 

To receive loyalty points for your order, please include the phone number associated to your points accounts in the order notes when you check out.

To prevent the spread of germs, we will not be accepting returns for items/order that have already been picked up or delivered. Therefore, all items that are picked up or delivered are final sale at this time. Thank you for your understanding!

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For regular orders to be shipped (not including groceries):

Manitoulin Marketplace

Processing Time

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping/pick-up, unless otherwise noted on the product page of the item(s) you've ordered.

Shipping

Standard Shipping

Manitoulin Marketplace ships primarily by Canada Post, and their timelines for expedited shipping (Regular Parcel) are that your package will be delivered within 2 business days for local shipments, 5 business days for regional shipments, and 9 business days for national shipments. Please note that your order will be subject to 1-3 business days of processing time in our Shop before it ships, unless otherwise noted on the product page.

Shipping To The U.S.

Shipping to the U.S. is available through Canada Post. Canada Post's timelines for regular shipping are that your package will be delivered within 4 to 6 business days. Please note that your order will be subject to 1-3 business days of processing time in our shop before it ships, unless otherwise noted on the product page.

In-Store Pick Up

In-store pick up is available for anyone local or anyone able to make it into the shop (The Island Jar) in Little Current, on Manitoulin Island:

15 Water Street East
Little Current, Ontario
P0P 1K0
 

You will be notified via email when your order is available for pick up. Orders that have not been picked up within 14 days of the order date will be cancelled and refunded to the original method of payment.

Packaging

In order to minimize our impact on the environment, we send out all shipments in recycled boxes and use recycled packing supplies, so you may notice some branding on the boxes that's not ours. We pack most boxes with old editions of the Manitoulin Expositor, so you can catch up on the local news too! We encourage you to reuse the boxes if they still have some life left in them (giving a gift, have a cat, or have a kid who's looking for a rocket ship?). If they're no longer usable, please recycle the box and packing supplies. Thanks!

Cancellations 

Should you need to cancel an order after it has been placed, we will do our best to accommodate your request. We pack and ship orders as quickly as we can, so please get in touch with us as soon as possible to request an order cancellation. Ways to contact us and hours of availability here.

Please note that once your order has been packed in our shop, we may no longer be able to cancel it.

Returns

We want you to be completely satisfied with your purchase. We accept returns of unopened products in original packaging, with the original receipt, up to 30 calendar days from the date of purchase. You will be responsible for the cost of return shipping, and we will refund your payment (to original method of payment) once the returned item(s) is received.

We cannot accept returns from the following types of products:

  • Reusable Straws
  • Mugs/Water Bottles
  • Earrings
  • Reusable Menstrual Pads
  • Cloth Diapers
  • Nursing Pads/Cloths
  • Clearance Items
  • Items which have been removed from their original packaging or modified in any way
  • Any items marked as non-returnable on the product page

Return Process

If you would like to make a return request, please email info@theislandjar.ca with your order number (as quoted in your “Order Confirmation” email), the item(s) that you would like to return, and the reason for the return. A member of our team will reach out to you as soon as possible with the next steps!