Shipping & Returns

Processing Time

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping/pick-up, unless otherwise noted on the product page of the item(s) you've ordered.

Shipping

Standard Shipping

Manitoulin Marketplace ships primarily by Canada Post, and their timelines for expedited shipping (Regular Parcel) are that your package will be delivered within 2 business days for local shipments, 5 business days for regional shipments, and 9 business days for national shipments. Please note that your order will be subject to 1-3 business days of processing time in our Shop before it ships, unless otherwise noted on the product page.

Shipping To The U.S.

Shipping to the U.S. is available through Canada Post. Canada Post's timelines for regular shipping are that your package will be delivered within 4 to 6 business days. Please note that your order will be subject to 1-3 business days of processing time in our shop before it ships, unless otherwise noted on the product page.

In-Store Pick Up

In-store pick up is available for anyone local or anyone able to make it into the shop (The Island Jar) in Little Current, on Manitoulin Island:

15 Water Street East
Little Current, Ontario
P0P 1K0
 

You will be notified via email when your order is available for pick up. Orders that have not been picked up within 14 days of the order date will be cancelled and refunded to the original method of payment.

Packaging

In order to minimize our impact on the environment, we send out all shipments in recycled boxes and use recycled packing supplies, so you may notice some branding on the boxes that's not ours. We pack most boxes with old editions of the Manitoulin Expositor, so you can catch up on the local news too! We encourage you to reuse the boxes if they still have some life left in them (giving a gift, have a cat, or have a kid who's looking for a rocket ship?). If they're no longer usable, please recycle the box and packing supplies. Thanks!

Cancellations 

Should you need to cancel an order after it has been placed, we will do our best to accommodate your request. We pack and ship orders as quickly as we can, so please get in touch with us as soon as possible to request an order cancellation. Ways to contact us and hours of availability here.

Please note that once your order has been packed in our shop, we may no longer be able to cancel it.

Returns

We want you to be completely satisfied with your purchase. We accept returns of unopened products in original packaging, with the original receipt, up to 30 calendar days from the date of purchase. You will be responsible for the cost of return shipping, and we will refund your payment (to original method of payment) once the returned item(s) is received.

We cannot accept returns from the following types of products:

  • Reusable Straws
  • Mugs/Water Bottles
  • Earrings
  • Reusable Menstrual Pads
  • Cloth Diapers
  • Nursing Pads/Cloths
  • Clearance Items
  • Items which have been removed from their original packaging or modified in any way
  • Any items marked as non-returnable on the product page

Return Process

If you would like to make a return request, please email info@theislandjar.ca with your order number (as quoted in your “Order Confirmation” email), the item(s) that you would like to return, and the reason for the return. A member of our team will reach out to you as soon as possible with the next steps!